ALL TRAVEL MANAGEMENT FEES ARE NON-REFUNDABLE.

It is the client’s responsibility to have a valid passport, visa, and/or other travel documentation and to ensure they meet any and all health requirements for travel. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding.

Change of length of stay may result in a change of documentation needed to travel.

Any Visa advice provided to you is dependent on the accuracy of the information provided by you. Visa advice is current but can change prior to your intended travel. 

Any health advice provided to you is dependent on the accuracy of the information provided by you. Health advice is current but can change prior to your intended travel.

Verification of documentation requirements must be done when travel dates are near. 

Failure to provide the required documents may result in being denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund.

Cruise passengers must present a valid passport, regardless of the entry requirements for their country of embarkation.

To re-enter Canada, you must have a valid Canadian passport, you need to show a Permanent Resident card or Canadian Visa.

Immigration authorities have the sole discretion to deny entry even when the relevant documentation is provided. A traveller with a criminal history may be denied entry.

We recommend that you inquire with the Consular Affairs Bureau for Canadians Abroad or review online the Essential Information for Canadian Travelers Guide at voyage.gc.ca to satisfy personal requirements.

For some countries, international health certificates and vaccinations are required.

Some countries require travellers to be issued a special international driver's permit and/or international proof of insurance.

For Domestic Flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity if no photo ID is available.

Wellness Travel will not charge change or cancellation fees. However, cancelled bookings may incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Clients are responsible for all cancellation or change fees applied by the supplier for any booking which you change or cancel. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. Terms and conditions including supplier change and cancellation fees will be provided prior to booking.